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Exit interviews established in Saolta to understand staff turnover

By David Lynch - 03rd Mar 2023

Saolta

Exit interviews for staff leaving some hospitals and health services in Saolta University Health Care Group are being undertaken “to identify trends and patterns in relation to staff turnover”, this newspaper understands.

One such “pilot programme” at Mayo University Hospital (MUH) was noted at the October meeting of the HSE people and culture committee.

During a discussion on workforce, committee members heard the HSE faces “significant challenges” with recruitment and retention of staff.  “There is a global shortage for talent and every healthcare provider faces similar challenges,” read the minutes. Committee members were told there was a “significant increase” in the HSE staff turnover rate in 2022.

According to the minutes, the committee “queried if the HSE has accurate data regarding reasons why staff leave, this information is critical in formulating strategies to improve retention rates”. The committee was told data in this area is not available across the HSE; however, a pilot programme for exit interviews with staff was underway in MUH.

Asked whether this pilot programme has been extended, a spokesperson for Saolta University Health Care Group told the Medical Independent (MI) “exit interviews are undertaken by a number of services at local level to identify trends and patterns in relation to staff turnover and to assist with identifying areas of improvement”.

“In Mayo University Hospital, once line managers notify HR that a member of staff is leaving, an exit interview automatically issues to that staff member via survey monkey. MUH was the initial site used for this process.”

A HSE spokesperson confirmed to MI that information from exit interviews is not centrally collated from hospitals across Ireland.

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