Sign up now for ease of access to The Medical Independent, Ireland’s most frequently published medical newspaper, delivering award-winning news and investigative reporting.

  • receive the eCopy two days prior to the printed edition.
  • can partake in our online MCQs.
  • can enter our online sports quiz.


Medicalindependent.ie is Ireland's only investigative medical news website for doctors, healthcare professionals and anyone with an interest in health issues.

Established in 2010, along with its sister publication The Medical Independent, our stated aim is to investigate and analyse the major issues affecting healthcare and the medical profession in Ireland. The Medical Independent has won a number of awards for its investigative journalism, and its stories are frequently picked up by national digital, broadcast and print media. The Medical Independent is published by GreenCross Publishing.

Address: Top Floor, 111 Rathmines Road Lr, Dublin 6

Tel: 353 (01) 441 0024

GreenCross Publishing is owned by Graham Cooke.

You are reading 1 of 2 free-access articles allowed for 30 days

Over 100 concerns/complaints received by Confidential Recipient

By Mindo - 31st Aug 2020 | 25 views

There have been more than 100 formal concerns/complaints raised with the Office of the Confidential Recipient in the first seven months of this year, according to figures provided to the Medical Independent (MI).

Some 47 of the concerns/complaints were about “quality of service”; 12 about “nursing homes”; 15 about “residential” care; 13 about “funding”; 13 about “day service”; and three were in relation to “equipment”. This represents 103 complaints/concerns received since the beginning of this year until the end of July.

In 2019, the total number of concerns/complaints received was 155.
“Hospitals are not under the remit of the Confidential Recipient, unless an issue involves a person with a disability or older person,” a HSE spokesperson told MI.

“Types of concerns received relating to hospitals include: Waiting times, travel issues/accessibility, and Covid-19 concerns.”

The Office of the Confidential Recipient is a national service that receives concerns/complaints related to vulnerable adults in HSE or HSE-funded care services.

The Confidential Recipient is a person who can act as a voice for vulnerable older people and people with a disability. Although appointed by the HSE, the Confidential Recipient is independent of the Executive.

According to the HSE’s annual report 2019, the office “dealt with 896 formal concerns/complaints from across the country since its establishment in December 2014”.

Leave a Reply

Latest
Latest Issue
medical news
The Medical Independent 19th May 2022

You need to be logged in to access this content. Please login or sign up using the links below.

Most Read