NOTE: By submitting this form and registering with us, you are providing us with permission to store your personal data and the record of your registration. In addition, registration with the Medical Independent includes granting consent for the delivery of that additional professional content and targeted ads, and the cookies required to deliver same. View our Privacy Policy and Cookie Notice for further details.



Don't have an account? Register

ADVERTISEMENT

ADVERTISEMENT

Automated text for positive Covid-19 results was rejected due to patient feedback

By Mindo - 12th Oct 2020

A proposed change to how patients would receive positive Covid-19 results was not put in place following feedback received from a patient group, the Medical Independent (MI) can report.

On 9 April, a Zoom meeting took place between the HSE’s Director of Quality Improvement Dr Philip Crowley and Patients for Patient Safety Ireland, which is part of a World Health Organisation (WHO) initiative aimed at improving patient safety in healthcare. Dr Crowley provided an update on Covid-19 and the group raised issues and concerns.

This meeting was followed by a focus group on 6 May with HSE Lead for Measurement for Improvement Dr Jennifer Martin, who discussed new developments in the contact management programme (CMP).

Dr Philip Crowley

A HSE spokesperson told MI that a proposed change to the CMP process was reconsidered in response to suggestions from the Patients for Patient Safety forum members.

“For example, a suggestion was made not to automate via text the provision of positive Covid-19 results,” according to the spokesperson.

The current process, on the basis of the feedback, is that all patients with positive results are called first. Subsequently they receive a text message, only to confirm the results. Also, ‘active surveillance’ was renamed ‘active follow-up’ within the CMP, based on the feedback.

“It is planned to continue this engagement,” the spokesperson stated.
The HSE’s safety and quality committee has raised questions about the extent of patient engagement in relation to the health service’s response to the Covid-19 pandemic.

The issue was discussed at its meeting on 21 May, the minutes of which were seen by MI through Freedom of Information law. The committee asked the extent of patient engagement and Dr Crowley provided assurance that there would be regular engagement with patient cohorts when designing contact management programmes.

“Concerns were also raised regarding the effectiveness of telehealth, and whether there would be increased public expectation of telehealth in the future,” according to the minutes.

“Opportunities were highlighted in relation to e-prescribing and working innovatively to ensure that service-users can access services outside of hospital settings.”

Leave a Reply

ADVERTISEMENT

Latest

ADVERTISEMENT

ADVERTISEMENT

ADVERTISEMENT

Latest Issue
medical independent 9th July
Medical Independent 9th July 2024

You need to be logged in to access this content. Please login or sign up using the links below.

ADVERTISEMENT

Trending Articles

ADVERTISEMENT