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When asked if they were satisfied with the meals they received, 82.7 per cent of the surveyed patients indicated ‘Yes, always’, which was an improvement on a previous survey, when this percentage was 73.8 per cent. Some 15.7 per cent said they were sometimes satisfied and 1.6 per cent said they were not satisfied with the hospital’s food.
The survey was conducted during a three-week period beginning on 14 June. A questionnaire was distributed to women on admission to the prenatal, postnatal or gynaecology wards and they were asked to complete it prior to discharge.
Of the 266 respondents, 71.2 per cent were attending as public patients, 20.5 per cent private and 8.3 per cent semi-private.
According to the report, some 98.5 per cent of patients ticked ‘yes’ when asked whether, overall, they were satisfied with the service they received.
When invited to indicate whether they agreed or disagreed with the statement ‘I had confidence in the staff providing my care’, 99.2 per cent chose either the ‘strongly agree’ or ‘agree’ options.
Some 98.9 per cent strongly agreed or agreed that the information given to them by their healthcare team was easy to understand.
Patients were also invited to make comments and suggestions on their experience at the Rotunda. There were 74 positive comments regarding the staff, care and services provided in the hospital. However, 48 comments identified areas for improvement: Four relating to communication and information; 24 regarding facilities, accommodation and food; five pertaining to staff attitude and manner; 14 concerning safe and effective care; and one on privacy, dignity and respect.
The draft report was reviewed by the hospital’s Quality and Safety Committee, which identified a number of areas for priority action within the hospital.
These include benchmarking postnatal analgesia utilisation and exploring “the option for a pilot of patient management of postnatal analgesia where appropriate”.
Signage on the campus will also be reviewed to maximise user-friendliness and ensure compliance with Official Languages Act, stated the report.