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The decision was made so that the policy is more accessible, according to HIQA board minutes from March.
HIQA’s Communications Manager Ms Suzanne O’Brien explained to the board that the policy had been reviewed, with the result that a more simplified and easy to use version had been developed.
The policy had been circulated to staff and was put to the board for approval, which was subsequently granted.
“The board reviewed the policy and welcomed its accessibility,” according to the minutes.
“Some observations were made for consideration to ensure that the policy reflects: that behaviours of complaints are respectful; that the element of feedback is also welcomed and incorporated into the policy; and that as part of the procedure, there is regular reporting to the executive management and to the board on the management of complaints.”
It was resolved that the revised complaints policy be approved by the board.