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Telemedicine beyond Covid-19

While telemedicine has been increasing in use gradually over the years, Covid-19 has been the catalyst for large-scale adoption. Recently, the Medical Council reported a five-fold increase in the use of telemedicine in Ireland since the start of the pandemic, and it is proactively looking at the regulatory challenges presented by the increase in its…

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Preparing a response strategy for angry and aggressive patients

Ms Aisling Timoney, GP Lead Counsel, Medisec, outlines how doctors should respond to aggressive behaviour from patients A year into the Covid-19 pandemic, both patients and doctors continue to face unprecedented challenges and stressors. In Medisec, we see daily queries regarding patients becoming irate and at times abusive over the level of access to healthcare…

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The principles of informed consent

Every clinical interaction involving a patient who has capacity rests upon a foundation of consent. Ms Diane Baylis, Clinical Risk Educator at Medical Protection, explores the principles of consent and provides advice on how to obtain valid consent from patients With a proliferation of litigation in clinical negligence there has been a paradigm shift in…

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Managing complaints effectively

Doctors have expressed serious concerns about facing an increase in patient complaints following decisions they are making in good faith during these unprecedented times. Ms Diane Baylis, Clinical Risk Educator at Medical Protection, discusses how to handle complaints efficiently and learn from them Doctors have been and continue to work in uniquely challenging circumstances during…

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How to handle negative online reviews

Ms Dee Duffy, Risk Lead Counsel with Medisec, advises on what to do in the event of a patient posting an unfavourable review on the Internet Increasingly, many patients consider healthcare services akin to a consumer service and want to rate their doctors online. Anecdotally it seems patients are more likely to leave negative reviews…

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How to respond to a request to amend medical records

Dr James Thorpe and Dr Jayne Molodynski, medico-legal consultants at Medical Protection, provide advice and guidance on whether a patient can request amendments to their medical records Clinicians and practice staff regularly contact Medical Protection for advice on handling approaches from patients about information contained in their medical records. Issues range from disputes about the…

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Having asked and listened – will we hear?

Prof Peter Gillen, Associate Professor of Surgery in RCSI and Clinical Advisor to the National Healthcare Communication Programme, outlines the value of the recently published National Maternity Experience Survey Surveys are everywhere these days. Healthcare has not remained immune to the survey surge. While many object to patients being labelled as ‘consumers’ it is interesting…

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Suspicious minds: How to react if a patient has been recording you without your knowledge

Mr Niall Rooney, Legal Counsel in Medisec, provides advice for medical practitioners on the growing issue of patients recording consultations Smartphones have been described as weapons of mass distraction. Whether you embrace the technology or regard our reliance on smartphones as an addiction, they are everywhere and are, undoubtedly, here to stay. You may even…

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Handling requests for children’s medical records

Dr Rachel Birch, Medico-legal Consultant at Medical Protection Society (MPS), advises on handling requests for children’s medical records and the disclosure of such records A father of two young patients aged 10 and 15 has asked for copies of his daughters’ medical records, stating that their mother won’t give him any information about their health…

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Can patients be given flu vaccination off-site due Covid-19 concerns?

Medical Protection has recently taken a number of calls from primary care members in Ireland, seeking advice on how best to safely administer flu vaccinations as the 2020/2021 flu vaccination program commences, and whether they can provide the vaccinations to patients away from the main practice site due the ongoing concern of infection from Covid-19.…

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